FAQs

How do I claim my unit prizes from Ashley?
Click on Contest tab at top of Unit’s website – click on “I Won a Prize” and fill out a prize voucher. Ashley will reward you with prize at next meeting or will mail it asap.


How do I log into the Mary Kay website?
Go to www.marykayintouch.com and you will need your consultant number. If you have not set up your account, leave the password blank and click on Log in.


How do I set up my personal website?
Go to www.marykayintouch.com and log in as a consultant. Click on Business Tools tab – Personal Website Manager…it will walk you through the process step by step. Make sure to print the receipt to use as a tax deduction. You have the option to purchase your website for $25 in the month you begin your business and the month after.


How do I order business cards?
Go to www.mkconnections.com or call 800-627-9577.


How do I accept credit cards as payment?
Go to www.marykayintouch.com and click on Ordering on the top left hand corner. In the drop down menu click on ProPay and sign up or call 800-630-8115. Make sure to print the receipt to use as a tax deduction.


How do I order my product?
Your Director will assist you in placing your first order. After that you can order onwww.marykayintouch.com by clicking on the “Online Ordering” link at the top of the page. Or call 800-272-9333.


How do I know if I’m active?
Log into www.marykayintouch.com – click on Business Tools tab at top – My Business – Consultant List – your status will be next to your name. To learn more about “Active Status” click here or call 800-272-9333.

 

When do I receive my “Star Consultant Ladder Pin”?
After the quarter ends (3/15 or 6/15 or 9/15 or 12/15) the company begins the mailing. Please call Branch customer service if you do not receive it within 8 weeks. 800-272-9333


How do I select my Star Consultant Prize?
After the quarter ends you will receive an email with a link to prize options or you can go towww.marykayintouch.com – “Action Items” – on the home page – click on Prize Action Item and order your prize.


How do I submit a Product Replacement Order?
Go to www.marykayintouch – click on Ordering tab – Product Replacement. It will walk you through the process step by step. For additional FAQ’s regarding Product Replacement Orders click here. For any other questions call 800-272-9333 – speak to the Product Replacement Department.


How do I order my Red Jacket?
Call 800-272-9333


I have a problem with my MK email or website?
Call 800-272-9333 – speak to MK InTouch Support.


My order was missing product what do I do?
Call 800-272-9333 and report the missing item. The company will ship you the product at their expense.


My order had extra product what do I do?
Call 800-272-9333 and let the company know.


Where do I find Success Meeting information?

Visit the Calendar & Events tab at top of unit’s website. If you are not local to Ashley, contact her so she can find a Director in your area.

 

What do I wear to MK events?

Looking professional is key to your success in MK. We recommend a black skirt with a
blouse to all meetings. (This way you can add your Red Jacket when you earn it.)


How do I submit my Weekly Accomplishment Sheets (WAS)?
Go to www.marykayintouch.com – Business Tools tab – Weekly Accomplishments – Enter Weekly Accomplishments. Click here for a detailed description on how to enter your WAS.


What is the Customer Delivery Service (CDS) & how do I submit an order?
Customer Delivery Service is an optional shipping service for all active Independent Beauty Consultants to quickly and conveniently deliver products directly to your customers. 


Special attention has been given to each product order to create a positive experience for the customer. Included in each package is a specially decorated box and a beautiful packing slip, along with the items ordered. 

As a special bonus for using this service you can send a copy of The Look or two Mary Kay® product samplers at no additional charge to you. You may also choose to include other product samplers, literature or a gift with purchase, etc., for an additional charge. 

Only $5 shipping and handling fee will be charged on all orders under $100 wholesale, and $8.95 shipping and handling fee will be charged on all orders $100 wholesale or more. Shipping and handling fee is $35 for CDS orders to Alaska, Guam, Hawaii, Puerto Rico and the U.S. Virgin Islands. We cannot ship overseas.
Go to www.marykayintouch.com – Business Tools tab – My Customers – Customer Orders. Click herefor step by step instructions. For additional FAQ’s regarding the CDS program, you can visit,www.marykayintouch.com – Ordering tab – Customer Delivery Service – FAQ’s.


Will Mary Kay send me a 1099 form?

  • An Internal Revenue Service (IRS) form 1099-MISC for Independent Beauty Consultants and Independent Sales Directors who receive commissions, prizes or awards in excess of $600 in a calendar year. You also will receive this form if your wholesale purchases total $5,000 or more in a calendar year. If you do not receive form 1099-MISC, you are still required to report your Mary Kay business activities to the IRS.
  • An Income Advisory Statement for Independent Beauty Consultants who receive at least $200 in Company prizes or awards during the year. The Income Advisory Statement lists total commissions earned, total prizes and awards and Career Car information (gross lease amount and amount paid by Mary Kay Inc.). You also will receive an Income Advisory Statement if you meet the requirements for a form 1099-MISC.

You should keep detailed records to support your income and expense information. These records may include, but are not limited to, sales tickets, packing slip/invoice included with each wholesale order, monthly commission and bonus statements and business expense receipts. In addition, you need to perform a physical count of the inventory that you had in stock as of Dec. 31, 2012.

The Company suggests using an accountant or personal tax adviser who is familiar with federal, state and local laws to advise and assist you in filing your federal and state income tax returns as well as, but not limited to, any gross receipts, excise, business and occupation, sales, use, property or other taxes you may owe.

For further information regarding tax preparation, visit the Education tab on unit’s website – Business Management – Tax section. You can also visit, www.marykayintouch.com – Business Tools tab – Tax section.